Privacy Policy

Privacy Policy for Good Ol Clean

Effective Date: 03-03-2025

Good Ol Clean (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit, book services, or interact with us at https://goodolclean.com.

1. Who We Are

Our website address is: https://goodolclean.com. We are a locally owned residential, commercial, and Airbnb cleaning service operating in the Portland, Oregon metro area.

2. What Personal Data We Collect and Why

a. Booking & Customer Accounts

When you book a service or create an account, we collect:

  • Full name

  • Email address

  • Phone number

  • Address for service

  • Booking preferences and appointment details

  • Payment details (via Stripe; we do not store full card numbers)

This data helps us process appointments, send reminders, accept payment, and provide customer service.

b. Comments, Reviews & Referrals

When you leave a review or comment on our site:

  • We collect the data you enter in the comment form

  • We also log your IP address and browser user agent for spam detection

  • An anonymized hash of your email address may be sent to the Gravatar service to display your profile picture. Gravatar Privacy Policy

Approved comments may be visible to the public along with your display name and image (if available).

c. Media Uploads

If you upload images (e.g., for reviews or testimonials), avoid including embedded location data (EXIF GPS). Visitors may download and extract location info from such files.

d. Contact Forms & Email

Information you send via contact forms or email (e.g., [email protected]) is used to respond to your inquiries and provide support. These messages are not used for marketing without your consent.

3. Cookies and Tracking Technologies

We use functional and marketing cookies to enhance your experience and improve our services.

a. WordPress Functional Cookies

  • Comment form cookies (remembering name/email): 1 year

  • Temporary cookie on login page (tests cookie acceptance): deleted on browser close

  • Login cookies (store credentials): 2 days (or 2 weeks if “Remember Me” is selected)

  • Screen option cookies: 1 year

  • Post-edit cookies: indicate post ID only, expire after 1 day

b. Analytics & Marketing Cookies

Used by Google, Facebook, Amazon, and Thumbtack for analytics, remarketing, and ad delivery. These may track your behavior across the internet.

You can manage ad preferences or opt-out using:

4. Embedded Content from Other Websites

Articles and pages on this site may include embedded content (e.g., YouTube, TikTok, social media posts). These behave exactly as if you visited the external site directly.

These third-party websites:

  • May collect your data

  • Use cookies

  • Track your interactions (especially if logged in to those services)

5. Third-Party Services

We share data with third parties only when necessary to deliver services:

If you request a password reset, your IP address is included in the reset email.

6. Caching & Performance Optimization

We use caching technologies (including QUIC.cloud) to improve website speed and reliability. This may involve temporary storage of webpage data, but:

  • Cache files are not accessed by third parties except for technical support

  • Cache is purged periodically and can be manually cleared

  • QUIC.cloud may temporarily process your IP address and browser information

See QUIC.cloud Privacy Policy for more.

7. How Long We Retain Your Data

  • Bookings & payments: Retained up to 7 years (legal/accounting purposes)

  • Comments/reviews: Retained indefinitely unless manually deleted

  • User profiles: Retained until deleted by user or admin

  • Uploaded media: Retained until manually deleted or account removal

  • Log data & cookies: Varies (session-based or up to 1 year)

8. What Rights You Have Over Your Data

You may request:

  • Access to your personal data

  • A downloadable copy of the data we hold

  • Correction or deletion of your personal data

  • Withdrawal from marketing communications

These rights do not include data we must retain for legal or security reasons.

To exercise your rights, email [email protected] or visit https://goodolclean.com/my-account/ to manage or delete your profile.

9. Where Your Data is Sent

  • Visitor comments are scanned by automated spam detection services (e.g., Akismet)

  • Contact forms and booking data are securely stored on our site and processed by approved vendors (e.g., Stripe, Amelia, QUIC.cloud)

10. Data Security

We protect your data using:

  • SSL encryption (HTTPS)

  • Secure server infrastructure

  • Access control for internal systems

  • Password hashing and encrypted authentication

  • Data minimization and limited retention practices

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Effective Date” at the top of the page.

12. Contact Us

For questions, data requests, or privacy concerns:

Good Ol Clean
📧 Email: [email protected]
🌐 Website: https://goodolclean.com